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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Call Routing and Features | - Inbound and outbound call routing - Auto attendants and hunt groups - Voicemail and messaging services |
| Maintenance and Troubleshooting | - Software upgrades and patch management - Fault isolation and resolution procedures - System monitoring and diagnostics tools |
| SME Communications System Overview | - Licensing and feature enablement concepts - System architecture and core components - Avaya SME portfolio overview (IP Office / SME solutions positioning) |
| Networking and SIP Integration | - Firewall/NAT considerations for VoIP deployments - IP networking fundamentals for SME systems - SIP trunk configuration and troubleshooting |
| Installation and Configuration | - Initial system setup and provisioning - User, extension, and endpoint configuration - Trunk configuration (SIP / PRI / analog) |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?
A) Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.
B) Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
C) "Agent1" cannot be used as a name for a CCR agent.
D) Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
2. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)
A) Resource View
B) Snapshot
C) Development Tracing
D) Continuous Log
E) Selective View
3. For what is the "Primary Trans. IP Address" on LAN2 used?
A) Forward incoming IP packets without a service or session to the address if defined.
B) A backup destination IP Address in case the main address is not accessible.
C) Define the default gateway to the interface.
D) Assign more than one IP address to the interface.
4. A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed? (Choose two.)
A) License for the secondary VoiceMail Pro Server
B) Primary Server IP Address configured on the secondary server
C) Backup Server IP Address configured on IP Office
D) Secondary VoiceMail Pro Server installed on the network
5. Which function does the Primary Site Specific Option Number (SSON) perform in the IP Office?
A) This sets the ports used by the IP Office for the Real Time Protocol (RTP).
B) This sets the DiffServ Settings for the Quality of Service mechanism (QoS) for VoIP calls.
C) This is part of the DHCP request for 4600 Series and 5600 Series IP phones.
D) This sets the DiffServ Code Point (DSCP) setting applied to VoIP calls
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B,D | Question # 3 Answer: A | Question # 4 Answer: C,D | Question # 5 Answer: C |
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