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CIPS L5M9 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Lean, Agile and Responsive Operations | 15-20% | - Comparison and integration of lean and agile - Agile approaches: flexibility, responsiveness and speed - Lean principles: waste elimination, value stream mapping - Application in manufacturing, service and public sectors |
| Operational Risk, Sustainability and Ethics | 15-20% | - Ethical and responsible operations management - Identifying, assessing and mitigating operational risks - ESG considerations in operational design and delivery - Sustainable operations: green practices, circular economy |
| Process Design, Planning and Improvement | 20-25% | - Forecasting, scheduling and inventory management - Process mapping, workflow and design principles - Capacity planning, demand management and resource allocation - Benchmarking and process optimization - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR |
| Principles of Operations Management | 15-20% | - Operations strategy alignment with organizational goals - Input-transformation-output model - Linkages between operations, procurement and supply chain - Value creation, efficiency and effectiveness - Definition, scope and role of operations management |
| Quality Management and Performance Measurement | 15-20% | - Total Quality Management (TQM) concepts and application - Measuring efficiency, productivity and customer satisfaction - Quality standards: ISO 9000 series and related frameworks - Key Performance Indicators (KPIs) for operations - Quality control, assurance and improvement tools |
CIPS Operations Management Sample Questions:
In which industry would scheduling, health and safety and quality control be key focuses of operations processes?
- A. retail
- B. construction
- C. finance
- D. agriculture
Correct Answer: B 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
At which point in the manufacturing process would Failure Mode and Effective Analysis (FMEA) be first used?
- A. once all items have been processed, before the are sent to customers
- B. on a faulty item if it is returned from a customer
- C. before manufacturing begins
- D. at regular intervals during the manufacturing process
Correct Answer: C 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
Which improvement theory follows the maxim of 'don't automate, obliterate'?
- A. ERP
- B. Benchmarking
- C. BPR
- D. Continuous Improvement
Correct Answer: C 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
At Red Glass Ltd a strategy has been developed by the Operations Department to reduce costs and streamline supply chain operations. This is being incorporated into the organisation's overarching corporate strategy. What is the name given to this type of strategy development?
- A. structure-related strategy
- B. bottom- up
- C. lean
- D. value engineering
Correct Answer: B 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.
Which of the following will you put into box 6?
- A. communication gap
- B. standards gap
- C. delivery gap
- D. satisfaction gap
Correct Answer: C 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
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