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HP HP2-I17 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Features, Benefits and Value Proposition | 30% | - Solutions differentiation and added value - Cost-per-page and efficiency advantages - Security, reliability and sustainability features |
| HP Printing Portfolio Overview | 25% | - Key specifications and technologies - Use cases and target customer segments - HP LaserJet and InkJet product families |
| Competitive Positioning | 20% | - HP unique selling points - Addressing competitive objections - Comparison with competing solutions |
| Customer Needs Analysis & Sales Process | 25% | - Identify customer printing requirements - Consultative sales approach - Match products to business needs |
HP Selling HP Printing Hardware 2020 Sample Questions:
What can customers look for to ensure a printer helps reduce environmental impact?
- A. Closed-Loop Recycling
- B. HP Planet Partners logo
- C. ENERGY STAR certification
- D. Instant Ink
Correct Answer: C 🗳️
You are meeting with the office manager at an SMB that Is a potential new customer. The office manager tells you that the company currently uses laser printers, but they are looking for an easy-to-use printer for employees who do very little graphic-intensive printing. How should you position an HP solution for this customer?
- A. HP PageWide Pro is an intuitive printer that can be used without help or additional training.
- B. HP ScanJet Pro offers capabilities similar to or better than laser printers but at a lower cost.
- C. HP LaserJet Enterprise is simple to use and Integrates easily with existing printers that your employees already use.
- D. HP LaserJet Pro consumes low amounts of energy to help the company save on utility bills.
Correct Answer: A 🗳️
Match the HP toner type on the left with its description on the right.
Correct Answer:
* a) ColorSphere 3: Soft core of the toner particles helps toner melt quickly, hard shell reduces wear and maintains toner shape and size to support higher page yields
* b) Precision: Spherical size and shape of the toner particles allow for uniform charging and high transfer efficiency, resulting in more pages per cartridge
* c) EcoSmart: Engineered for high-speed printing and low energy consumption, Lower-melt toner for an average of 21% energy savings
* d) JetIntelligence: Low-melt toner contribute to HP sustainability initiatives through high-speed printing and low energy consumption
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