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ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Based on scenario 9. is the action plan for treating the nonconformity related to control 8.13 Information backup valid?

A) Yes. It allows the elimination of the detected nonconformity
B) No. It does not describe the explicit changes of the existing backup procedure
C) No. It does not allow the elimination of the reported nonconformity

2. Diana works as a customer service representative for a large e-commerce company. One day, she accidently modified the order details of a customer without their permission Due to this error, the customer received an incorrect product. Which information security principle was breached in this case7

A) Availability
B) Confidentiality
C) Integrity

3. Which situation described in scenario 7 Indicates that Texas H&H Inc. implemented a detective control?

A) Texas H&H Inc. tested its system for malicious activity and checked cloud based email settings
B) Texas H&H Inc. hired an expert to conduct a forensic analysis
C) Texas H&H Inc. integrated the incident management policy in Its information security policy

4. Based on scenario 5, what can be considered as a residual risk to Socket Inc.?

A) Users with access to cloud storage files are segregated on a separate network
B) The use of passwords with at least 12 characters containing a mixture of uppercase and lowercase letters, symbols, and numbers
C) Files arc decrypted once the user is authenticated

5. Scenario 5: Operaze is a small software development company that develops applications for various companies around the world. Recently, the company conducted a risk assessment to assess the information security risks that could arise from operating in a digital landscape. Using different testing methods, including penetration Resting and code review, the company identified some issues in its ICT systems, including improper user permissions, misconfigured security settings, and insecure network configurations. To resolve these issues and enhance information security, Operaze decided to implement an information security management system (ISMS) based on ISO/IEC 27001.
Considering that Operaze is a small company, the entire IT team was involved in the ISMS implementation project. Initially, the company analyzed the business requirements and the internal and external environment, identified its key processes and activities, and identified and analyzed the interested parties In addition, the top management of Operaze decided to Include most of the company's departments within the ISMS scope.
The defined scope included the organizational and physical boundaries. The IT team drafted an information security policy and communicated it to all relevant interested parties In addition, other specific policies were developed to elaborate on security issues and the roles and responsibilities were assigned to all interested parties.
Following that, the HR manager claimed that the paperwork created by ISMS does not justify its value and the implementation of the ISMS should be canceled However, the top management determinedthat this claim was invalid and organized an awareness session to explain the benefits of the ISMS to all interested parties.
Operaze decided to migrate Its physical servers to their virtual servers on third-party infrastructure. The new cloud computing solution brought additional changes to the company Operaze's top management, on the other hand, aimed to not only implement an effective ISMS but also ensure the smooth running of the ISMS operations. In this situation, Operaze's top management concluded that the services of external experts were required to implement their information security strategies. The IT team, on the other hand, decided to initiate a change in the ISMS scope and implemented the required modifications to the processes of the company.
Based on scenario 5. in which category of the interested parties does the MR manager of Operaze belong?

A) Positively influenced interested parties, because the ISMS will increase the effectiveness and efficiency of the HR Department
B) Negatively influenced interested parties, because the HR Department will deal with more documentation
C) Both A and B

Solutions: