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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. If you did not use the Reference Implementationtemplate for your Digital Customer Service (DCS) application, you will _________.

A) not be able to preview your application before you publish it
B) have to contact Oracle Support for the permission to deploy your custom DCS application
C) be required tomap roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
D) be required to create all of your own components for the display of Engagement Cloud objects

2. You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is somestandard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {#
#SR0000003056# #}"
Which statement is true?

A) You can eliminate part of the standard message, butcannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
B) You can completely eliminate the standard text appended by editing the message:
SVC_EMAIL_ACK_FOR_KNOWN_CUST.
C) You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
D) You have to edit the e-mail template and add HTML code to customize the standard text section.

3. Identify two correctstatements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A) VBCS is a visual development tool for creating applications in DCS.
B) DCS is a visual development tool for creating applications in VBCS.
C) DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
D) DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.

4. Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A) Modify the default values in the Capacity fields for the channels.
B) In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
C) Select the Manage Capacities task.
D) In the Work Assignments section, modify the defaultvalue in the Capacity field to a new value.

5. Your client has noticed that inbound emails from customers are not creating or updatingservice requests.
Which step should they perform to automate it?

A) Adjust the inbound message filters.
B) Adjust permissions on all customer's profiles.
C) Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
D) Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.

Solutions: