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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Engagement Policies | 12% | - Policy Configuration
|
| Topic 2: Next-Best-Action Concepts | 10% | - Customer Engagement Fundamentals
|
| Topic 3: Channels | 10% | - Channel Integration
|
| Topic 4: Contact Policy and Volume Constraints | 13% | - Contact Governance
|
| Topic 5: AI and Arbitration | 8% | - Decision Prioritization
|
| Topic 6: Decision Strategies | 25% | - Strategy Design
|
| Topic 7: Business Agility in Customer Engagement | 10% | - Operational Excellence
|
| Topic 8: Actions and Treatments | 12% | - Action Management
|
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
1. Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach.
The company is introducing a new data plan.
To offer the new data plan, what must the mobile company focus on when implementing the Next-Best-Action paradigm?
A) Maximize customer churn for low-value customers
B) Offer the new retention plan for all customers in a certain region
C) Meet the quarterly targets regardless of customer needs
D) Customer relevancy and business profitability
2. U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.
Which property allows you to use the risk segment computed by the decision table in the decision strategy?
A) pxResu/t
B) pxRiskSegment
C) pxSegment
D) pxOutcome
3. The U+ Bank marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.
Which option allows you to implement the business requirement?
A) Suitability rules
B) Volume constraints
C) Suppression policies
D) Customer contact limits
4. U+ Bank, a retail bank, uses the always-on outbound approach to send outbound messages on different channels such as email, SMS, and push notifications. There are a variety of action flow patterns in use to meet various business and channel integrations requirements.
Due to technical reasons, the bank wants to temporarily suspend sending outbound messages and instead write the selected customers and action details to a database table for later offline processing.
What is the most efficient way to meet this requirement?
A) Update the Send shape with Finalization.
B) Set up a secondary schedule.
C) Add a new Send shape in all the action flows.
D) Bypass action flow processing.
5. HOTSPOT
U+ Bank's marketing department currently promotes various credit card offers by sending emails to qualified customers. The bank wants to limit the number of offers that customers can receive over a given period of time.
In the Answer Area, select the correct artifact you use to implement each requirement.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: Only visible for members |

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