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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Master Data Management | 12% - 18% | - Master Data Configuration
|
| Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Administration and Configuration | 8% - 12% | - System Administration
|
| Business Rules and Automation | 8% - 12% | - Automation Features
|
| Integration | 8% - 12% | - System Connectivity
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. To send a sms to technicians when they receive an assignment, you need to.......Choose the correct answer.
A) Have a Twillio-Account with sms-send service active
B) Set the cloud permission 'sms' READ = TRUE
C) Define a business rule in the admin for the company
D) Open an account and prepay an sms-package from www.sms-boostercom.
2. You want to create a new smart form. Which fields can you define? Choose the correct answer.
A) Description, Revision, Type, Tag
B) Name, Description, Category, Labels
C) Description, Category, Revision, Tag
D) Name, Description, Revision, Type
3. Which module in SAP filed Service Management is used to create documentation and guidelines for service execution? Choose the correct answer.
A) Planning and Dispatching
B) Master Data
C) Administration
D) Smart forms and Feedback
4. Which activity execution stage is relevant for mobile service workflows? Choose the correct answer.
A) In planning
B) In execution
C) Closed
D) In dispatching
5. Which features are available in the smart form designer? Choose Three correct answers.
A) Design new icons
B) Copy template
C) Import translations
D) Preview report
E) Create custom elements
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: B,C,D |
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