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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Requirements Development and Management | 25% | - Requirements elicitation techniques - Requirements documentation and validation |
| Topic 2: Data and Process Understanding in Salesforce | 20% | - Process mapping and optimization - Data modeling concepts in Salesforce |
| Topic 3: User Stories and Agile Practices | 15% | - Writing effective user stories and acceptance criteria - Agile/Scrum collaboration with development teams |
| Topic 4: Stakeholder Engagement | 20% | - Communication and collaboration strategies - Stakeholder identification and analysis |
| Topic 5: Business Analysis Fundamentals | 20% | - Business process analysis and improvement - Role of a Business Analyst in Salesforce ecosystem |
Salesforce Certified Business Analyst Sample Questions:
1. The North American (NA) sales team wants to add a set of new fields and delete several fields from the Account object. During requirements gathering, the business analyst (BA) discovers the fields are actively being used by the EMEA team.
Which step should the BA take next?
A) Start another project to address the EMEA team's requirements.
B) Focus on the NA team's requirements.
C) Refine the requirements to accommodate, both teams.
2. During the discovery phase of a Salesforce project, which types of analyses should a business analyst typically perform?
A) Enterprise, Strategy, Stakeholder
B) Technical, Stakeholder, Enterprise
C) Financial, Technical, Operational
3. Cloud Kicks (CK) needs to implement an event management system within Salesforce. After researching potential solutions, a managed package meets the majority of CK s business requirements. However, the CRM director has expressed a desire to heavily customize an open source solution.
Which benefit of using a managed package versus an open source solution should the business analyst share to help the CRM director make a decision?
A) Managed packages are easily customizable to meet CK's exact requirements.
B) Each version of a managed package on the AppExchange undergoes a security review.
C) Managed packages are updated automatically with each Salesforce Release.
4. The business analyst at Universal Containers is helping the team transition from workflow rules to flows. The work has been built and it is time to kick off user acceptance testing (UAT).
What is the goal of UAT?
A) To ensure what was originally requested is being delivered
B) To identify acceptance criteria with pass/fail indicators
C) summarize the overall ask and determine what is in scope
5. Northern Trail Outfitters is Updating Its customer portal built on Experience Cloud. The team has drafted a user story:
"As a customer, I want to be able to chat with a support agent and view my account, see my orders, and ask questions via the customer port.
What should a business analyst do to improve this user story?
A) Include specific information about potential Salesforce solutions.
B) Adjust the goal of the user story to be independent.
C) Estimate how long it will take the technical team to complete the story.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B |
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