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Apple 9L0-005 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: User Accounts & Permissions | - Account Management
|
| Topic 2: Applications & Troubleshooting | - System Troubleshooting
|
| Topic 3: Desktops & Displays | - Displays & Graphics
|
| Topic 4: Network Configuration | - Sharing & Services
|
| Topic 5: macOS Installation & Setup | - Configuration
|
Apple Desktop Service Certification Sample Questions:
Which of the following tools is required to open a Mac mini?
- A. CRT discharge tool
- B. Sharpened putty knife
- C. Torx T-15 screwdriver
- D. Torque screwdriver
- E. 5 mm hex nut driver
Correct Answer: B 🗳️
Examine the exhibit. Will this application launch natively on an Intel-based Mac?
- A. Yes
- B. No
Correct Answer: B 🗳️
You are troubleshooting an eMac system that has Mac OS X. The icon of a connected external FireWire drive is not appearing on the Finder Desktop. Which of the following would be MOST useful in troubleshooting this issue?
- A. Terminal
- B. System Profiler
- C. Network Utility
- D. Process Viewer
- E. Apple Hardware Test
Correct Answer: B 🗳️
You have replaced the video card in a Power Mac G5. In what THREE ways should you test the repair before returning the system to the customer? SELECT THREE
- A. Start up the computer in Target Disk Mode to test the internal hard drive.
- B. Run all Apple Service Diagnostic tests for the Power Mac G5.
- C. Verify that the original symptom is resolved.
- D. Leave the computer on overnight.
- E. Run Apple Service Diagnostic video tests for the Power Mac G5.
- F. Verify that no new symptoms have occurred.
Correct Answer: B,C,F 🗳️
A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?
- A. Can you open any files?
- B. What version of AppleWorks are you using?
- C. Is your Mac connected to a network?
- D. Can you open other AppleWorks files?
Correct Answer: D 🗳️

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