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EXIN EX0-117 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Lifecycle Core Concepts | 30% | - Service Strategy
|
| Service Transition | 20% | - Configuration and knowledge management
|
| Service Operation | 20% | - Service desk and support
|
| Continual Service Improvement | 10% | - CSI principles
|
| Service Management as a Practice | 20% | - Concepts of service and value
|
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The EX0-117 exam is the official assessment for the EXIN ITIL Foundation (syllabus 2011) certification from EXIN. Across the wide landscape of IT certifications, this credential verifies that you can apply its published objectives in realistic scenarios — and since most candidates aim to succeed in one focused attempt, the quality of your practice material is the variable that matters most.
Passing the EX0-117 exam requires 65% (26/40), and the registration fee is Varies by region (typically ~USD 150–250 equivalent). Since one focused attempt is the goal for most candidates, thorough practice beforehand protects both your score and your wallet.
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No formal prerequisites required
The official outline organizes the EX0-117 exam into weighted domains, including:
- Service Transition (20%)
- Service Lifecycle Core Concepts (30%)
- Service Management as a Practice (20%)
The EXIN ITIL Foundation (syllabus 2011) practice questions at PracticeVCE are built around these same objectives — request the free demo by email to see how the content maps onto them.
The EX0-117 exam contains 40 questions with 60 minutes minutes to complete them. Timed practice under the same limits is the reliable way to make that constraint feel routine.
EXIN ITIL Foundation (syllabus 2011) Sample Questions:
Which process includes business, service and component sub-processes?
- A. Incident management
- B. Financial management
- C. Service level management
- D. Capacity management
Correct Answer: D 🗳️
Which of the following statements MOST correctly identifies the scope of design coordination activities?
- A. Any changes that would benefit the organization are included
- B. Only changes that introduce new services are included
- C. Only changes to business critical systems are included
- D. All changes are mandated to be included
Correct Answer: A 🗳️
Which of the following are the MAIN objectives of incident management?
1.To automatically detect service-affecting events
2.To restore normal service operation as quickly as possible
3.To minimize adverse impacts on business operations
- A. 2 and 3 only
- B. All of the above
- C. 1 and 3 only
- D. 1 and 2 only
Correct Answer: A 🗳️
Which of the following should be documented in an incident model?
1.Details of the service level agreement (SLA) pertaining to the incident
2.Chronological order of steps to resolve the incident
- A. 1 only
- B. 2 only
- C. Neither of the above
- D. Both of the above
Correct Answer: B 🗳️
Which one of the following statements is CORRECT?
- A. The configuration management system is part of the service knowledge management system
- B. The configuration management system is part of the configuration management database
- C. The service knowledge management system is part of the configuration management system
- D. The configuration management system is part of the known error database
Correct Answer: A 🗳️
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