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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. A queue can only use Predictive Routing after 30 days of historical data has been collected.
(True/False)
Response:

A) False
B) True

2. Which tool within Genesys Cloud provides access to Predictive Routing performance metrics?
Response:

A) Queue Performance Dashboard
B) Workforce Management
C) Interaction Details View
D) Analytics API

3. Which two characteristics are core to how GPE operates?
(Choose two)
Response:

A) Manual prioritization of agent scripts
B) Real-time visitor monitoring
C) Automatic firewall configuration
D) AI-based prediction of outcomes

4. Which routing method distributes interactions based on the longest time since the agent last handled an interaction?
Response:

A) Standard Routing
B) Most Idle Routing
C) Last Agent Routing
D) Predictive Routing

5. Genesys Cloud manages customer journeys using separate platforms for Digital and Voice channels.
(True/False)
Response:

A) False
B) True

Solutions: