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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Which feature is used to share a document of size 1 GB size through chat?

A) Attach Button
B) Add web links
C) Drag and Drop
D) Workspace sharable link

2. Which button would you click to mute yourself when on a call?

A) Vertical bars
B) Drop-down arrow
C) Microphone
D) Phone with down arrow
E) Dialpad

3. Which architectural approach is used to develop a single application as a suite of small services?

A) Single Core Architecture
B) Genesys Cloud Salesforce Architecture
C) Microservices Architecture
D) Monolithic Architecture

4. You can select multiple files to upload into a workspace in the Documents feature.

A) False
B) True

5. How many types of Genesys Cloud Contact Center Licenses are available?

A) 4
B) 3
C) 2
D) 5

Solutions: