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HP HP2-B120 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Partner Status, Contractual Cartridges and Contract Upload | 11% | - Contractual cartridge definition and usage - ICPP contract upload process - Partner qualification and status |
| Topic 2: Cost Per Page and HP cMPS Pricing Tool | 12% | - Using the official cMPS pricing tool - Base + Click and Level Pay models - Cost per page calculation models |
| Topic 3: HP Channel MPS Program and cMPS Discounts | 32% | - Contract terms and conditions - Discount structures and margins - cMPS program rules and eligibility |
| Topic 4: Market Dynamics and HP Channel/Partner MPS Offering | 12% | - Positioning cMPS vs other MPS models - HP channel partner program structure - EMEA MPS market overview |
| Topic 5: The Value of the Printing System | 29% | - Selling and presenting the solution - Value proposition and customer benefits - HP printing system architecture |
| Topic 6: Audit and Control | 4% | - Reporting and control procedures - Contract compliance and auditing |
HP Selling HP EMEA cMPS Sample Questions:
When is it appropriate for an HP partner in the Channel Managed Print Services program to work with HPFinancialServices?
- A. It is appropriate only when HP Superdome servers are included in the contract
- B. It is appropriate if the contract contains more than 50% HP hardware.
- C. It is always appropriate
- D. It is the partner's decision to select the financing company, and HP Financial Services is an option.
Correct Answer: A 🗳️
Which benefits do Channel Managed Print Services resellers receive as part of the program? (Select two.)
- A. A USB stick with an automatic assessment tool developed by HP
- B. Access to the Channel Managed Print Services pricing tool
- C. Dedicated SRCP code for special pricing on specific HP Supplies
- D. Access to dedicated project management support
- E. A list of customers to whom they can sell
- F. A hardware box full of tools for technicians
Correct Answer: A,B 🗳️
What is a HP Contractual Cartridge?
- A. HP original cartridge with twice the page yield
- B. HP original cartridge shipped in different packaging with the suffix C
- C. A partner's own clone supplies being used in the cMPS program
- D. Any HP cartridge being used within the cMPS program
Correct Answer: A 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
Under which conditions does HP Support Channel Managed Print Services install base deals?
- A. All new contracts must include at least 50% new hardware.
- B. There are no restrictions on the minimum percentage of new hardware in a contract.
- C. An HP partner agrees to report supplies shipment data bi-monthly to the HP Smart Portal.
- D. An HP customer agrees to replace the existing install based with new HP printers until the end of the contract
Correct Answer: C 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
What are the partner benefits of being in the cMPS program? (Select two.)
- A. End-to-end customer engagement
- B. HP Pricing support for hardware, services, and supplies
- C. Ability to download printer drivers
- D. Ability to speak with HP support engineers about printer problems
- E. Better understanding the assessment phase, installation, configuration, and page counter collection of HP machines
Correct Answer: A,C 🗳️
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