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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

Question 1

A consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage.
What service line groups would this fall under?

A. MN Consumer Support
B. R10 Consumer Support
C. 8W Value Services
D. P6 Consumer Support

Question 2

Which benefits can partners derive from selling and delivering HP Services rather than their own services? (Select three.)

A. Partners receive a percentage of the rebate payment on their sales.
B. Partners receive extra rebates on all HP equipment sold.
C. Partners pay lower list prices on product line (only printer and computer) in scope
D. Partners get priority access to parts for repair,
E. Partners can have more interventions as HP can dispatch them to any existing customer,
F. Partners receive two funded headcount to join their sales team during first year.

Question 3

What is an effect of adding services to hardware deals?

A. increases deal size
B. decreases profit
C. services selling has little effect on hardware deals
D. increases complexity of the offer

Question 4

What makes selling services attractive to sales representatives?

A. Services contribute more to sales targets than selling hardware alone; it takes three times more hardware revenue to make the same gross profit as with services.
B. Sales representatives are entitled to personal discounts.
C. Sales representatives earn additional income on sales related to contractual services.
D. Corporate Enterprise and Public Sector customers frequently insist on purchasing services

Question 5

Which service allows the business to keep and dispose of their defective hard drive if their security policies require it?

A. Remote Delete
B. Data Protection
C. Defective Media Retention
D. Keep Safe

Solutions: