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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. A customer wants to use AICC to handle customer inquiries from a popular messaging platform like WhatsApp. What is the primary technical requirement for this integration?

A) The AICC must have a dedicated component (a channel gateway) that can connect to the messaging platform's API.
B) The IVR must be configured to accept voice messages.
C) The customer must use a specific brand of phone.
D) All agents must have personal WhatsApp accounts.

2. Which AICC feature would be used to implement a "virtual queue" where a customer can opt for a callback instead of waiting on hold, and the system calls them back when their turn arrives?

A) IVR self-service menu.
B) Callback Service integrated with the ICD queue management.
C) Voicemail system.
D) Outbound predictive dialer.

3. Which QoS (Quality of Service) marking on IP packets is typically used for voice media (RTP streams) to ensure priority treatment over the network?

A) DSCP CS0 (Class Selector 0)
B) DSCP AF21 (Assured Forwarding)
C) DSCP EF (Expedited Forwarding)
D) DSCP CS7 (Class Selector 7)

4. In the context of AICC security, what is "role-based access control" (RBAC)?

A) A feature for blocking unwanted calls.
B) A technique for encrypting voice calls.
C) A method for restricting system access to authorized users based on their role within the organization.
D) A protocol for authenticating SIP endpoints.

5. In the AICC architecture, what is the role of a "stateless" component?

A) It is responsible for storing all customer data.
B) It is a component that cannot be replicated.
C) It does not retain any session information between requests, which aids in scalability and reliability.
D) It handles the recording of all interactions.

Solutions: