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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement IBM SmartCloud Control Desk to automate incident and problem management processes. The solution will be offered as a service to external customers and they want to negotiate individual terms, conditions, and service prices with each company as well as provide monthly billing. What does the customer have to purchase in order to implement this solution?

A) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Managed Service Providers licenses
B) IBM SmartCloud Control Desk for Internal Service Providers licenses
C) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Internal Service Providers licenses
D) IBM SmartCloud Control Desk for Managed Service Providers licenses

2. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What is the most likely cause?

A) Badly configured actions
B) Badly configured cron tasks
C) Badly configured workflows
D) Badly configured processes

3. Why is the corporate vision and strategy important for a high level requirements document?

A) It provides an overview of the company's mission and market strategy which determines the IT asset and service management business requirements.
B) It provides a clear definition of the company goals, how they want to achieve these goals, and what is needed to achieve these goals which determines the IT asset and service management business requirements.
C) It provides company policies which determine the preferred vendors and influence the high level requirements for a IT asset and service management solution.
D) It provides an understanding of how current IT asset and service management processes support these requirements.

4. All change managers at a company need to track if the percentage of changes implemented with approval across a date range is higher then 90%. Which IBM SmartCloud Control Desk functionality can create and display the necessary Key Performance Indicator (KPI)?

A) A custom KPI should be configured to display the percentage of changes implemented with approval by status, using Start Date and End Date input parameters, which then has to be configured in a KPI graph portlet on the dashboard of the Change Manager role.
B) A result set should be configured on the Start Center of the Change Manager role containing a query on the closed changes for a specific date range.
C) A standard report is already available which uses Start Date and End Date input parameters to provide a report with a bar chart of the percentage of changes implemented with and without approval by status.
D) The required KPI is already available which provides a graph of the percentage of changes implemented with approval by status.

5. What is one benefit of IBM Tivoli Provisioning Manager (TPM)?

A) TPM has a self-service catalog which can be offered out-of-the-box to customers who need to reduce their time to market new services.
B) TPM has powerful and agentless discovery technology which can discover assets and asset relationships in realtime.
C) TPM is supplied with an integrated configuration management database which can be used as a foundation for an unaligned provisioning solution.
D) TPM can automate best practices for common data center activities in support of change and release management processes.

Solutions: