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Ability to Apply Management of Organizational Changes: The last domain evaluates the competence of the examinees in the following:

• Applying knowledge of the Management of Organizational Changes when planning and implementing improvements
• Describing the role and impact of the Management of Organizational Changes in successful improvement
• Describing the purpose and value of activities of the Management of Organizational Changes
• Utilizing the relevant tools and techniques of the Management of Organizational Changes to support improvement in a specific given context

The ITIL Practitioner test checks the applicants’ knowledge of the processes of adopting and adapting the ITIL framework in supporting the organization’s business objectives. Moreover, it assesses the competence of the individuals in the ITIL language. It is also important to have proficiency in translating and using this language in practice. In addition, this certification exam focuses on the CSI approach as a method of structuring improvement initiatives in any company. It also covers three core areas that are critical to improvement initiatives’ success. These include measurement & metrics, communication, and management of organizational changes.

Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level

Exam Details

The open-book ITIL Practitioner test will entail 40 scenario-based MCQs which are to be cleared within 2 hours and 15 minutes. The passing mark is 70%. Such a score is achievable by any candidate as long as he/she takes the learning process seriously. Training courses and guides, which will be covered, are accessible to anyone needing support during preparation.

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