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Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. Which three actions must be performed in order to configure cloud Monitor?

A) Add or update profiles to include permission to add themes and Clustering.
B) Add or update navigation sets to include the Cloud Monitor navigation button and component
C) Add or update profiles to include-Cloud Monitor permissions.
D) Set up a Cloud Monitor search schedule.
E) Add or update a list of favorites.
F) Add or update staff accounts to use profiles that include Cloud Monitor permissions.

2. During requirements gathering, your customer determines that since they will be directing customers to support pages from their website, they would like the default Home page to be removed.
Which three of the available options are required to complete this requirement?

A) Upgrade the site.css file to remove references to the Home page.
B) Delete the home.php file from the customer portal site.
C) Remove the "Home page" navigation option from the template file.
D) Update the config verb CP_HOME_URL.
E) Update the config verb CP_Login_URL

3. How many levels can Products, Categories, and Dispositions have in each hierarchy?

A) 4
B) 3
C) 2
D) 6
E) 5

4. Your customer wants to implement a new business process. They have given you these requirements:
-All contacts when created will have the contacts.c$free_trial custom field set to NO (default in no
value). -All contacts will be added to organization = "Temp". -All contacts with contacts.c$free_trial = "Yes" will have an opportunity created that is assigned to
"agent 1", with a status = "Lead" and territory = EMA - United Kingdom.
Identify the three minimum rule types to be configured to meet the requirement.

A) Opportunity Rules
B) Chat Rules
C) Contact Rules
D) Task Rules
E) Survey Rules
F) Organization Rules
G) Incident Rule

5. Your customer wants to put the information in the "answer" section of their knowledgebase article as more important than the information in the "subject" section.
What two system configuration settings can be modified to increase the value of the phrases in the "answer" versus the "subject" during a search from either customer portal of the agent desktop?

A) SRCH_DESC_WEIGHT
B) SRCH_CAT_WEIGHT
C) SRCH_SUBJECT_WEIGHT
D) SRCH_BODY_WEIGHT
E) SRCH_KEY_WEIGHT
F) SRCH_ATTACH_WEIGHT
G) SRCH_PROD_WEIGHT

Solutions: