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SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Customer Experience Architecture | - Composable enterprise and CX strategy - SAP CX solution integration landscape - End-to-end CX architecture principles |
| Topic 2: SAP Commerce Cloud | - Product content and catalog management - Storefront and personalization concepts - Extension and integration mechanisms |
| Topic 3: SAP Sales Cloud & Service Cloud | - Customer service management processes - Sales process automation and CRM capabilities - Omnichannel engagement scenarios |
| Topic 4: Integration and Extensibility | - Extensibility options in SAP CX solutions - API management and event-driven architecture - SAP Integration Suite concepts |
| Topic 5: SAP Marketing Cloud | - Customer data and segmentation - Personalization and journey orchestration - Campaign management and orchestration |
| Topic 6: Security and Identity Management | - Data protection and compliance in CX solutions - Authentication and authorization concepts |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. When setting up profile views in SAP Customer Data Platform, why might an organization choose to maintain both the Unified Customer Profile and Contextual Profile views?
Note: There are 2 correct answers to this question.
A) To reduce storage and operational costs by duplicating key customer data in both views.
B) To enhance the profile's visual appeal for end users.
C) To support both high-confidence and low-confidence data use cases within different business applications.
D) To maintain different views using weaker and stronger identifiers respectively.
2. Which of the following SAP AI Services can be used to extend SAP applications?
Note: There are 3 correct answers to this question.
A) Document Information Extraction
B) Quotation Recommendation
C) Data Attribute Recommendation
D) SAP Revenue Recognition
E) SAP Translation Hub
3. Which of the following definitions describes an extension in SAP Commerce Cloud?
A) It is an encapsulated functionality that can contain business logic, type definitions, a Web application, and back office configuration.
B) It is a prepackaged integration setup that enables SAP Commerce Cloud to integrate with other tools.
C) It is a personalization option that enhances the SAP Commerce Cloud standard logic.
D) It is a side-by-side app integrated within the SAP Commerce Cloud core component.
4. You want to automate the build and deployment steps during development.
Which of the following steps are part of a CI/CD pipeline?
Note: There are 2 correct answers to this question.
A) Continuous automation
B) Continuous inspection
C) Continuous delivery
D) Continuous integration
5. Which of the following is a feature of SAP Master Data Integration?
A) Data consolidation
B) Central data governance
C) Data distribution
D) Data quality management
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: A,B,C | Question # 3 Answer: A | Question # 4 Answer: C,D | Question # 5 Answer: C |
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