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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

1. The Loyalty Administrator for Northern Trail Outfitters (NTO) defines Basic and Premium as the two Tiers for its Insider program. They want to define a free product sample for all members in Premium Tier.
How does NTO configure tiers within the Loyalty Program to give vouchers for members in the Premium Tier?

A) Voucher Management; Benefits Setup (in Program console); Benefit Action to define downstream actions and FLOW - Benefit action for orchestration
B) Voucher Management and Benefit Action
C) Voucher Management; Benefits Setup (in Program console); Benefit Action to process benefits
D) Voucher Management and Benefits Setup

2. A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels.
Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night's stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue.
Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group's goals?

A) Tier Qualifying Points
B) Non-Qualifying Points
C) Non-Qualifying and Qualifying Points
D) Qualifying Points

3. The Loyalty Program Manager at Northern Trail Outfitters (NTO) has defined a new Promotion in Salesforce Loyalty Management. NTO would like to communicate this new Promotion with its eligible members.
Which two integrated Salesforce applications can facilitate this com

A) Salesforce Marketing Cloud
B) Salesforce Cloud Intelligence
C) Salesforce Customer Data Platform
D) Salesforce Field Service Lightning

4. Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers.
What objects must be synchronized into Marketing Cloud to achieve the segmentation for this audience.

A) Contact, Member Rewards Tier, and Loyalty Member Tier and Campaign
B) Contact, Account, and Opportunity
C) Voucher Definition, products, and Loyalty Member Tier
D) Contact Loyalty Program Member, and Loyalty Member Tier

5. Universal Containers (UC) has a Loyalty Program with a Loyalty Member Portal implemented using the Loyalty Experience Cloud template. UC is planning to launch a new Loyalty Program and wants to retain the same design and functionalities of the existing Loyalty Member Portal.
Which two steps should UC consider during the implementation of the new Loyalty Program?

A) Create a new Loyalty Member Portal and assign it to the new Loyalty Program.
B) Create new Experience Cloud Components for the new Loyalty Member Portal.
C) Use existing Experience Cloud components to handle the same design and functionalities.
D) Assign the existing Loyalty Member Portal to the new Loyalty Program too.

Solutions: