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Field Service Lightning Consultant Exam
Field Service Lightning Consultant Exam is related to Salesforce Certified Field Service Lightning Consultant Certification. This exam validates the Candidate knowledge and skills of the Salesforce Certified Field Service Lightning Consultant program is to test and certify qualified implementation consultants for partners and Salesforce teams (such as Services, CFL, and Support).
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Field-Service-Lightning-Consultant Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Field Service Lightning Consultant exam dumps will include the following topics:
- Manage Inventory 3%
- Manage Scheduling and Optimization 28%
- Configure Mobility 17%
- Manage Work Order 32%
- Manage Case 7%
- Manage Assets 5%
- Configure Contracts, Entitlements, and Warranties 8%
Salesforce Field-Service-Lightning-Consultant Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Work Order Management | 23% | - Configure work order lifecycle, types, and milestones - Manage work order line items and required products - Set up entitlements, service contracts, and SLAs - Relate work orders to cases, accounts, and assets |
| Topic 2: Maintenance Plans and Advanced Features | 10% | - Set up recurring maintenance plans - Configure reports, dashboards, and analytics - Integrate with Service Cloud and other clouds |
| Topic 3: Mobile and Field Execution | 17% | - Manage mobile workflows and offline access - Configure Field Service mobile app settings - Track time, inventory, and work completion |
| Topic 4: Field Service Lightning Setup and Configuration | 22% | - Define products, assets, and inventory settings - Set up service resources, skills, and time sheets - Define license types and permission sets - Configure service territories, operating hours, and locations |
| Topic 5: Scheduling and Optimization | 28% | - Use routing, optimization, and dispatch strategies - Configure scheduling policies and service objectives - Manage service appointment lifecycle - Implement complex work and multi-day appointments - Utilize Dispatcher Console features |
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