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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| KPI Documentation and Standardization | 15% | - Ownership, frequency and data definitions - Documentation form design and components - Standardized templates and libraries |
| Understanding and Classifying KPIs | 20% | - KPI lifecycle and logic - Taxonomy and classification frameworks - SMART criteria and definition rules - Typology: leading/lagging, efficiency/effectiveness, qualitative/quantitative |
| The World of KPIs | 15% | - Value and role of KPIs - Organizational levels and application - Challenges in performance measurement - Concepts, terminology and governance |
| KPI Selection and Alignment | 25% | - Selection criteria and techniques - Cascading KPIs across organizational levels - Alignment with business goals and initiatives - Linking KPIs to strategy and objectives |
| Data Gathering, Quality and Reporting | 15% | - Data sources, collection and validation - Reporting, dashboards and interpretation - Activation and visualization tools - Data quality dimensions and improvement |
| Target Setting and Performance Goals | 10% | - Common mistakes and behavioral issues - Benchmarking and comparison - Target setting methodologies and best practices |
The KPI Institute Certified KPI Professional Sample Questions:
1. As part of the Value Flow Analysis, Process KPIs reflect:
A) The impact of outputs generated
B) Transformation characteristics
C) All the answers
D) Resource allocation
2. Which metrics are used for calculating "Capacity utilized (%)"?
A) A = Capacity planned (#); B = Capacity (#)
B) A = Capacity utilized (%)
C) A = Capacity utilized (#); B = Capacity available (#)
D) A = Capacity utilized (#); B = Capacity needed (#)
3. Which value driver will influence "Service quality index"?
A) Staff trained (%)
B) Backlog orders (#)
C) None of the answers
D) Orders processed per day
4. Which of the following are effectiveness KPIs?
A) All the answers
B) Transportation capacity utilization (%)
C) Employee engagement index (# / %)
D) Time to process request per agent (# / time)
5. Fill in the blank word: Tunnel behavior means looking after the achievement of own targets, ________ consideration of the implications for other areas in the organization.
A) In
B) For
C) With
D) Without
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: D |
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