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Salesforce Certified Platform Strategy Designer Sample Questions:

1. A strategy designer is pitching a vision presentation to their customer's lead to get final approval for a new project. The lead is not comfortable or familiar with design thinking and has been distrustful of the process so far. Investing in this new initiative will put their reputation on the line.
Which strategy should the designer employ to communicate the vision?

A) Ask the customer to participate in the presentation pitch the vision to their lead to signal buy-i and shared ownership of the project work.
B) Ask each team member to present a few slides to signal the presentation is the result of many people's ideas and consensus.
C) Ask a master presenter to stand in on the project and deliver the vision; they know how to sway any hesitant executive

2. Cloud Kicks' strategy designer is writing a challenge statement to inspire team ideation.
What should they avoid in the challenge statement?

A) Focusing on the root cause of current issues
B) implying solutions to the challenge
C) Basing the statement on a problem identified in research

3. When a strategy designer creates an empathy map based on research insights, their deep understanding of the customer drives which outcome?

A) Feasibility
B) Viability
C) Desirability

4. Cloud Kicks (CK) has a large number of customer support requests. CX as identified a need for updated documentation as part of a new customer service design, making self-service available within the experience What should be used to measure ongoing success?

A) Decreased number of customer cases
B) Decreased bounce rate on document on pages
C) Increased number of Knowledge articles

5. The design team at Cloud Kicks is in the early stages of exploring an idea for a wearable device to track customers activity during workouts.
They employ footwear designers and manufacturing experts, but they lack an engineer experienced in consumer hardware, What should the strategy designer do to determine whether or not to pursue this product idea?

A) Conduct an expert interview in consumer device engineering.
B) Hire an engineer with experience in consumer devices.
C) Perform secondary research on common hardware issues.

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