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CompTIA 220-1202 Exam Syllabus Topics:

CompTIA A+ Certification Exam: Core 2 Sample Questions:

1. A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email. The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections.
Which of the following should the technician do next?

A) Instruct the user to disconnect the Ethernet connection to the corporate network.
B) Advise the user to run a complete system scan using the OS anti-malware application.
C) Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present.
D) Have the user check for recently installed applications and outline those installed since the link in the email was clicked.

2. A user is unable to access an external vendor website from the corporate network. Which of the following Windows command-line tools should a technician use to determine where the issue is potentially occurring?

A) tracert
B) nslookup
C) ping
D) ipconfig

3. A user's computer is running slowly. Web pages take several seconds to open, and applications are slow to respond. A technician opens the Windows Task Manager and sees the following:
Disk: 2%
Network: 12%
GPU: 15%
CPU: 70%
Memory: 97%
Which of the following would a technician most likely do to resolve the issue?

A) Clear browser cached data
B) Delete temporary files
C) Upgrade the network connection
D) Close unnecessary programs

4. A technician wants to create new partitions on a device so that a user can keep work data and personal data separate. Which of the following tools should the technician use?

A) devmgmt.msc
B) diskmgmt.msc
C) lusmgr.msc
D) perfmon.msc

5. The Chief Information Officer (CIO) is overseeing a project to integrate existing business processes to an enterprise resource planning system. The CIO identifies the scope of the change and provides it to the IT department. Which of the following is the first change management procedure to perform before measuring the impact to the systems?

A) Sandbox testing
B) Risk analysis
C) Document findings
D) Backup plan

Solutions: