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CompTIA JK0-802 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operational Procedures | - Documentation and change management - Professionalism and communication - Safety procedures and environmental controls |
| Troubleshooting and Problem Resolution | - Hardware troubleshooting methodology - Software troubleshooting techniques - Common system and device issues |
| Networking | - Wireless networking and configuration - Basic network troubleshooting - Network types and protocols |
| Operating Systems | - Command-line tools and utilities - System configuration and maintenance - Windows operating system features and tools |
| Hardware and Devices | - PC components and peripherals - Printers and imaging devices - Mobile devices and accessories |
CompTIA A+ Certification Exam (JK0-802) Sample Questions:
1. Which of the following operating systems supports full BitLocker functionality?
A) Windows Vista Home
B) Windows 7 Enterprise
C) Windows XP
D) Windows 7 Professional
2. Joe, a user, should be aware of his surroundings when using a portable device to ensure that which of the following does not occur?
A) Shoulder surfing
B) Phishing
C) Rootkits
D) Social engineering
3. A user reports that all print jobs sent to a certain printer that require legal sized paper are not printing. However, standard size paper jobs are printing correctly. A technician checks the paper tray and verifies that it is loaded with legal size paper. Which of the following is the MOST likely cause of the problem?
A) The printer is not designed to print legal sized pages.
B) The print queue is holding jobs from printing.
C) The paper weight is too heavy for the printer.
D) The paper size for the tray is incorrect in the printer setup.
4. An Internet browser's cookie could be classified as which of the following?
A) Phishing
B) Malware
C) Spyware
D) Rootkit
5. While using an application on a Windows XP desktop PC, a BSOD appears. Which of the following should the technician select upon reboot to troubleshoot this issue?
A) Boot to safe mode
B) Boot to last known good configuration
C) Boot normally
D) Boot to another OS on a second partition
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A |
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