Ace Microsoft MB-240 Certification with Actual Questions Feb 10, 2024 Updated
2024 The Most Effective MB-240 with 145 Questions Answers
NEW QUESTION # 54
You are a Dynamics 365 for Field Service Mobile Administrator (FSM).When technicians log into FSM, they receive the following message:
"Your organization has not configured Field Service Mobile."
You log into FSM and cannot reproduce the issue with your login.
What must you do to fix the issue?
- A. Set Enabled for Field Service Mobile to Yes for all Bookable Resources.
- B. Update the Security Roles for the FSM project within Woodford.
- C. Update the Security Roles for all Bookable Resources within Dynamics 365.
- D. Update the Priority for the FSM project within Woodford.
Answer: B
Explanation:
https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-faq
NEW QUESTION # 55
You are a Dynamics 365 for Field Service administrator for a construction company.
You need to schedule a work order for a group of resources that will work together for a set number of days, week, or months.
How should you achieve the goal without scheduling the same requirements multiple times manually by using the schedule board (or with the schedule assistant)?
- A. Use Universal Resource Scheduling
- B. Use Facility Scheduling
- C. Use Resource Crew Scheduling
- D. Use Multi-Resource Scheduling
Answer: C
Explanation:
A group of resources will work together for a set number of days, weeks, or months.
https://docs.microsoft.com/en-us/dynamics365/field-service/resource-crews
NEW QUESTION # 56
Drag and Drop Question
To improve communications with customers, your company has decided to implement Twilio, a third-party communication platform that has call and messaging capabilities.
The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up.
Which five steps should you take in sequence to prepare data for optimization? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 57
You implemented Microsoft Dynamics 365 Field Service for an electronics company.
The technician reports that they are unable to view the customer asset hierarchy and the functional location at the customer's location.
While setting up the Dynamics 365 Field Service mobile app, you assigned the Field Service Resource security role to a technician.
While working at the customer site, there were some internet connectivity issues and so the technician had to work offline.
Why was the technician unable to view customer asset hierarchy and functional location?
- A. The security role assigned needs to be Field Service Admin
- B. Internet connectivity is required.
- C. The offline profile still needs to be published.
- D. The functional location still needs to be assigned to the work order.
Answer: B
NEW QUESTION # 58
Your organization is planning to use Microsoft Azure loT Hub to manage the loT devices which monitor the temperature of the cold storage. You need to install the Microsoft Dynamics 365 Connected Field Service solution with Azure loT Hub. Which Azure security role is a prerequisite to the installation?
- A. Account Administrator
- B. Cloud Device Administrator
- C. Application Administrator
- D. Dynamics 365 Administrator
Answer: D
NEW QUESTION # 59
You are implementing a Microsoft Dynamics 365 Field Service solution for a customer who has the Field Service Dispatcher security role.
You recently built a custom work order form, but the customer is having trouble viewing it when they log into Dynamics 36S. You confirm that the form is set to Display to Everyone, but the customer is still not able to see the form.
You need to resolve this issue.
What should you do before selecting Save and Publish?
- A. 1. Navigate to the work order form. )
2. Select Enable Security Roles and Display to only these selected Security Roles
3. Ensure the Field Service Dispatcher role is applied to the form. - B. 1. Navigate to the app designer.
2. Under the work order, ensure the custom form is set to be visible. - C. 1. Navigate to the work order form.
2. Select Enable Security Roles
3. Ensure Enabled for Fallback is selected. - D. 1. Navigate to the app designer.
2. In the site map designer, ensure the work order area is present.
Answer: C
NEW QUESTION # 60
You are a field service administrator for your company.
You review the Field Service administrator guide to understand how the status fields can support your company's business processes.
Which unique entity system status value matches with its Entity Type? To answer, drag the appropriate unique entity system status values to the appropriate Entity Type. Each unique entity system status value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 61
Drag and Drop Question
Your client wants to build some workflows to automate certain approvals.
You need to enable Microsoft Power Automate flows in the Microsoft Dynamics 365 Field Service settings.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 62
DRAG DROP
You work for a digital billboard manufacturing company. When manufacturing is completed, the new digital billboards are shipped to a client site for installation. As the dispatcher for your company, you need to identify and schedule the different resources that are required to complete the installation of the digital billboard.
The installation of a billboard is a complicated process and requires a large team of resources all with different skills. These installations occur frequently, so you want to dispatch the resources for installations as efficiently as possible.
You need to configure multi-resource scheduling.
Which three steps should you perform, in sequence, to enable the multi-resource scheduling? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Answer:
Explanation:
Section: Schedule and dispatch work orders
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/multi-resource-scheduling-requirement-groups
NEW QUESTION # 63
You have created a new entity to tie to the Asset to capture key data. You launch the Microsoft Dynamics 365 Field Service mobile app in offline mode.
You need to ensure that you can see the entity.
What should you do?
- A. Sign in to the System Business Settings to ensure the entity is enabled for mobile offline.
- B. Sign in to Power Apps, and ensure the entity is enabled for mobile offline.
- C. Enable the entity for mobile.
- D. Sign in to Power Apps, and ensure the entity is enabled for Microsoft Outlook mobile offline.
Answer: B
NEW QUESTION # 64
You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However this resource must be available to be scheduled for other accounts.
Solution: You create a Requirement Resource Preference record and set the Preference Type to Restricted and select the work order.
Does this meet the goal?
- A. No
- B. Yes
Answer: B
NEW QUESTION # 65
As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience.
Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes.
You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box capabilities.
Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?
- A. Booking Rules
- B. Resources
- C. Incident Type
- D. Work Order Types
Answer: C
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure- incident-types
NEW QUESTION # 66
Your company uses Dynamics 365 for Field Service.
The company's inventory clerk goes to the bin location for electrical switchesand discovers there are none instock. However, the Field Service Inventory shows a quantity of one.
In which order should the required fields be entered to adjust the inventory tothe correct amount? To answer,move the three appropriate actions from the list of actions to the answer area and arrange them in the correctorder.
Answer:
Explanation:
NEW QUESTION # 67
You are configuring Resource Scheduling Optimization to automatically schedule multiple work orders. You need to ensure that only unscheduled resources are used when optimizing work orders.
What should you define?
- A. schedule
- B. objective
- C. goal
- D. scope
Answer: D
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/common- scheduler/resource-scheduling-optimization
NEW QUESTION # 68
Drag and Drop Question
Your company receives a call from a customer saying that the hydraulic pump they received from your company is defective. The pump is manufactured by your company.
You need to process a return.
Which three actions should be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 69
You are implementing the schedule board for a HVAC (heating, ventilation, and air conditioning) company. The company has two dispatchers in their own territories who only schedule resources within their territory.
You need to configure the schedule board so that each dispatcher only sees resources who belong in their territory, as well as work orders to be scheduled in their territory.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Ensure the time zone is set for each territory.
2 - Ensure each resource has the appropriate...
3 - Create a schedule board tab for each territory.
4 - Add the service territory to each tab and select...
NEW QUESTION # 70
You are a Dynamics 365 for Field Service scheduler using the Schedule Assistant.
You notice the Schedule Assistant always sets the Default Radius to 25 KM.
You need to have the schedule assistant Default Radius set to 50 Miles.
Which two options should you choose? Each correct answer presents a complete solution.
- A. Set the Default Radius Unit to Miles under Scheduling Parameters.
- B. Set the Default Radius Value to 50 under Field Service Settings, Work Order/ Booking section.
- C. Set the Default Radius Value to 50 under Scheduling Parameters.
- D. Set the Default Radius Unit to Miles under Field Service Settings, Work Order/Booking section.
Answer: A,C
Explanation:
Section: Schedule and dispatch work orders
NEW QUESTION # 71
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are working with your customer to define their schedule board.
Your customer needs you to add or create additional views for their scheduling team.
Solution: Create a new view in the Resource Requirements Views. Edit the Scheduler Settings, and add the new view.
Does this meet the goal?
- A. No
- B. Yes
Answer: A
NEW QUESTION # 72
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.
Solution: You implement the following configuration changes.
1) Create Agreement
2) Define Agreement Products
3) Set Booking Recurrence
4) Create Invoice Setup
5) Define Invoice Recurrence
Does this meet the goal?
- A. No
- B. Yes
Answer: A
Explanation:
There is no such thing as agreement products.
Only invoice products exists and should be defined in the invoice setup.
NEW QUESTION # 73
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