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HP Selling HP Personal Systems Services 2018 Sample Questions:
1. Why is it important to register HP Services?
A) When a customer calls for support, the HP Services agent can verify the customer and which services they are entitled to.
B) It is less expensive to replace registered HP devices than devices that are not registered.
C) Registering HP Services is required to set up automatic renewal of services.
D) Registering HP Services entitles the customers to valuable rebates.
2. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?
A) HP Cirrus
B) HP Support Center
C) HP Cross Sell Solution
D) HP Sales Central
3. A customer states that the standard base warranty is sufficient. How should you respond?
A) The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.
B) The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?
C) With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
D) 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.
4. Which statement is true about the current market trends?
A) IT wants greater flexibility to purchase the latest technologies.
B) The workforce has increasing expectations for productivity.
C) Onsite workplaces are becoming obsolete.
D) Professional and personal lives are becoming more separate.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: C |

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