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HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. An enterprise customer is interested in upgrading the PCs that its employees use. The IT manager does not have the staff to set the preferred boot order and network boot options on each individual PC.
Which HP Service would help this customer?

A) Defective Media Retention
B) Hardware Support Onsite
C) Proactive Insights
D) Custom System Setting Services

2. Name two specific pain points a customer might have that HP Fix Services can help address. (Select two.)

A) Changing trends have had a negative impact on business performance.
B) Customer is not set up for remote working
C) Customer needs to focus on CapEx rather than OpEx.
D) Customer is facing increased cyberthreats.
E) Employees are less productive due to maintenance issues.

3. An HP Partner is closing a deal with an existing enterprise customer for purchase of new hardware with HP Lifecycle Services attached. The customer contact is leaving for a month-long vacation the day the deal closes.
What is an important detail that the Partner should consider regarding this deal?

A) The Partner must input order details through the HP Channel Services Network portal within five business days of closing the deal.
B) Delivery of the hardware must be scheduled within 30 days after the service is sold
C) Registration must be performed within 10 days from the day the service is sold
D) The Partner must complete the registration process by using the hyperlink sent in an email

4. You want to attach HP Fix Services to a deal with a new customer.
Which questions should you ask to determine the pain points that the customer is experiencing? (Select two.)

A) Do you currently have a security strategy in place for your PCs and other devices?
B) How do you decide when to acquire or retire the company's personal systems?
C) How much employee productivity is lost to device downtime due to failure or damage?
D) How do you deal with hardware support when employees are working remotely?
E) What percentage of your budget is allocated to new hardware acquisition?
F) What does the company's roadmap for growth over the next ten years look like?

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