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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Processes and Functions | - Functions such as service desk, technical management - Key ITIL processes and their purposes |
| Topic 2: Service Lifecycle | - Continual Service Improvement - Service Transition - Service Strategy - Service Operation - Service Design |
| Topic 3: Service Management as a Practice | - Definition of services and customers - Role of service management - Concept of best practices in service management |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
1. Welche dieser Aussagen zu Ressourcen und Fähigkeiten ist RICHTIG?
A) Weder Funktionen noch Ressourcen sind Arten von Service-Assets
B) Funktionen sind Arten von Service-Assets und Ressourcen nicht
C) Ressourcen sind Arten von Service-Assets und Funktionen nicht
D) Ressourcen und Funktionen sind beide Arten von Service-Assets
2. Welche der folgenden Angaben sind in einem Vertrag, der einen IT-Service untermauert, häufig zu finden?
1. Finanzielle Vereinbarungen im Zusammenhang mit dem Vertrag
2. Beschreibung der gelieferten Ware oder Dienstleistung
3. Verantwortlichkeiten und Abhängigkeiten für beide Parteien
A) nur 2 und 3
B) nur 1 und 3
C) nur 1 und 2
D) Alle oben genannten
3. Welches der folgenden Elemente würde als Teil jedes Prozesses definiert?
1. Rollen
2. Aktivitäten
3. Funktionen
4. Verantwortlichkeiten
A) nur 1 und 3
B) nur 1, 2 und 4
C) nur 2 und 4
D) Alle oben genannten
4. Das Verständnis, was zu messen ist und warum es gemessen wird, trägt maßgeblich zu welchem Teil des Service Lifecycle bei?
A) Service Design
B) Servicebetrieb
C) Kontinuierliche Serviceverbesserung
D) Servicestrategie
5. Wer ist für die regelmäßige Überprüfung und Risikoanalyse aller Lieferungen und Verträge verantwortlich?
A) Der IT Service Continuity Manager
B) Der Service Level Manager
C) Der Service Catalog Manager
D) Der Lieferantenmanager
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: D |
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