Read on the train with the printable PDF, drill offline with the desktop test engine, or review your score history in any browser — PracticeVCE ships the PC0-001 question bank in all three formats. However you study, the same 131 practice questions for the Peoplecert ITIL 2011 Foundation are waiting.
Peoplecert PC0-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Processes and Functions | - Service desk and technical management - Core ITSM processes
|
| Topic 2: Service Management as a Practice | - Key principles of IT service management - Concepts of service and value creation
|
| Topic 3: ITIL Service Lifecycle | - Service Operation
|
Peoplecert PC0-001 Essentials: Your Questions Answered
Plan on needing 65% (26/40) to pass the PC0-001 exam, and budget Approximately £250–£350 GBP (varies by region and provider) for the official registration. Treat that fee as single-use: a failed attempt means paying the same amount again for a retake. The cheapest insurance policy is preparation — cycle through the 131 practice questions at PracticeVCE until your timed mock results clear the passing mark consistently, and only then schedule your exam.
For the Peoplecert ITIL 2011 Foundation, Peoplecert points candidates toward these resources:
Training builds the foundation; deliberate practice builds the pass. Layer the 131 practice questions from PracticeVCE on top of any course above, and you cover theory and execution in one plan.
The Peoplecert ITIL 2011 Foundation blueprint spans 3 domains. The heaviest hitters include Service Management as a Practice, ITIL Service Lifecycle, and ITIL Processes and Functions. The complete breakdown — every domain and subtopic — is laid out in the syllabus section above, and that is the map your study sessions should follow.
Expect 40 questions and 60 minutes on the clock for the PC0-001 exam. Time management is a skill of its own here: candidates who untimed-study often discover the real pressure only when the countdown starts. Build that muscle memory early — run full timed simulations in the PracticeVCE desktop or online test engine, practice flagging and skipping, and let pacing become reflex before exam day.
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Formally known as the ITIL 2011 Foundation , the PC0-001 exam is Peoplecert's way of certifying that you can apply its technologies to real-world problems — pass it, and you hold the ITIL Foundation Certificate in IT Service Management (ITIL v3 2011) certification, a Foundation-level credential. Because it is vendor-backed and skills-driven, employers treat it as proof rather than promise. It also feeds into a wider path that includes ITIL Managing Professional, ITIL Strategic Leader, ITIL Practitioner, ITIL Intermediate (Lifecycle & Capability streams).
Book your Peoplecert ITIL 2011 Foundation seat through these official channels:
One practical note: the PC0-001 exam is delivered Online proctored exam or authorized test center delivery, so factor that into which slot you choose.
There is — PracticeVCE publishes a free PDF demo of the PC0-001 materials, so you can verify the accuracy and relevance of the questions before committing a cent. Buying unlocks 365 days of free updates on top of the full question bank, and if your product ever expires, the update service renews at a 50% discount from your member zone.
No formal prerequisites required for ITIL Foundation level certification
Requirements like these evolve, so before locking in an exam date, double-check the current rules on the official Peoplecert exam page.
Peoplecert ITIL 2011 Foundation Sample Questions:
Which process is responsible for providing the rights to use an IT service?
- A. Incident management
- B. Access management
- C. Request fulfilment
- D. Change management
Correct Answer: B 🗳️
Which one of the following is the purpose of service level management?
- A. To carry out the service operations activities needed to support current IT services
- B. To ensure that sufficient capacity is provided to deliver the agreed performance of services
- C. To create and populate a service catalogue
- D. To ensure that an agreed level of IT service is provided for all current IT services
Correct Answer: D 🗳️
Which of the following provide value to the business from service strategy?
1.Enabling the service provider to have a clear understanding of what levels of service will make their customer's successful
2.Enabling the service provider to respond quickly and effectively to changes in the business environment
3.Reduction in the duration and frequency of service outages
- A. 2 and 3 only
- B. All of the above
- C. 1 and 3 only
- D. 1 and 2 only
Correct Answer: D 🗳️
Which process or function is responsible for monitoring activities and events in the IT infrastructure?
- A. Incident management
- B. Service level management
- C. IT operations management
- D. Capacity management
Correct Answer: C 🗳️
Which of the following provide value to the business from service strategy?
1.Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
2.Enabling the service provider to respond quickly and effectively to changes in the business environment
3.Support the creation of a portfolio of quantified services
- A. 2 and 3 only
- B. All of the above
- C. 1 and 3 only
- D. 1 and 2 only
Correct Answer: B 🗳️
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