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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP ServiceOne Services Framework | - Service lifecycle value proposition - Support, maintenance, and managed services concepts |
| Customer Engagement and Sales Process | - Identifying opportunities in lifecycle services - Partner and channel collaboration model |
| HP PPS Portfolio Overview | - Overview of HP Personal Systems and Printing solutions - Positioning of HP PPS within enterprise and SMB markets |
| Service Positioning and Competitive Differentiation | - HP service differentiation in printing and PC ecosystems - Competitive landscape overview |
| Selling HP PPS Service Value | - Solution bundling with hardware and services - Customer pain points and value-based selling approach |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
1. A customer is three months from the expiration of their existing service engagement. When you discuss a
renewal, they express a desire to keep their existing hardware with a higher level of service. They would
also like to manage all their devices under one agreement with multiple payment terms. A review of their
hardware inventory shows that it is supported for one more year. Which renewal option should you
offer?
A) Purchasing an extended warranty
B) Hardware Refresh
C) HP Post-Warranty Care Pack
D) Upgrading with HP Contract
2. When the start date of HP Care Pack Services is bought 85 days after the hardware purchase (during the
9 0 days period)?
A) The HP Care Pack Services registration date
B) The date of the hardware purchase
C) The date of the HP Care Pack Services purchase
D) One day after the HP base warranty expires
3. Which statement is true about the duration of the risk mitigation services?
A) Duration of services is based on warranty duration and extensions.
B) Duration of services can be from 1 to 2 years, depending on hardware to support and geography.
C) Duration of services is based on event type, depending on the hardware issue.
D) Duration of services can be from 1 to 5 years, depending on hardware to support and geography.
4. Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal?
(Select two.)
A) HP Contractual Services
B) HP Post Warranty Care Pack
C) HP Maintenance Kit replacement
D) HP Refresh Services
E) HP Defective Media Retention
5. Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?
A) HP Care Pack Services
B) HP Custom Contractual Services
C) HP Standard Contractual Services
D) HP Priority Services
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A,E | Question # 5 Answer: A |
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